Frequently Asked Questions
A good place to start if you need quick answers.
Installation & Setup
DIY installation is not recommended and may void your warranty. Proper installation requires handling refrigerants, correct line set configuration, vacuuming, charging, and electrical work by a certified technician.
Your local HVAC professional will be able to provide the most accurate recommendation, but you can do a rough calculation using the square footage of the space you want to heat and cool. As a general guide, 100–200 sq ft usually needs 9,000–12,000 BTU, 200–450 sq ft needs 12,000–18,000 BTU, and spaces up to about 800 sq ft may need 24,000 BTU. It’s often best to size slightly higher, especially if the room gets a lot of sun or isn’t well insulated, since a unit that’s too small will struggle to keep up, while one that’s too large can run inefficiently.
- Step 1: Download the SmartHome–SmartLife app. Scan the QR code in your manual or enter the activation code “aurus” to begin.
- Step 2: Create your account and verify it through your email. Once verified, make sure your mini split is turned on, then tap Add Device (or the “+” icon). Ensure Bluetooth and Location services are enabled on your phone.
- Step 3: Select Split Air Conditioner from the device list and enter your Wi-Fi network name and password. Important: Your phone must be connected to a 2.4 GHz Wi-Fi network. 5 GHz networks are not supported.
- Step 4: Reset your mini split into pairing mode by pressing the DISPLAY button on your remote six times until CF appears on the indoor unit’s screen. Confirm this step in the app and continue. If your remote does not have a DISPLAY button, follow the alternative pairing options shown in the app.
- Step 5: The app will search for your AURUS unit in CF (configuration) mode and complete the connection. Once paired, you can rename your device and begin controlling your AURUS mini split from the app.
Smart Features & Connectivity
AURUS mini split systems are fully compatible with smart home integration, including Amazon Alexa and Google Home. With built-in Wi-Fi connectivity through the supported SmartHome-SmartLife app or through voice commands, AURUS units can seamlessly be operated remotely. This enables convenient control of temperature, operating modes, and system power, providing users with enhanced comfort and flexibility.
5 GHz Wi-Fi networks typically won’t work for controlling mini-splits remotely—these systems usually require a 2.4 GHz connection. Important: your phone must be connected to a 2.4 GHz Wi-Fi network during setup.
Efficiency, Rebates & Certifications
Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.
Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.
Absolutely. Our platform includes discussion boards, group projects, and live chat options to foster communication and collaboration between students and teachers.
Purchasing & Availability
To become a distributor, simply check out our Distributors page and complete the distributor application form. Once submitted, our team will review your information and follow up with next steps if your application is a good fit. You can access the form here. If you have any questions before applying, feel free to reach out—we’re happy to help.
Currently, we don’t offer direct purchases through our website. However, we’re working toward making our products available online in the future, including through platforms like Amazon. We appreciate your interest and patience as we continue to expand our sales options, stay tuned for updates!
AURUS mini splits are available exclusively through our network of authorized dealers and distributors. To ensure genuine products and full warranty support, please reach out to us via our Contact Form for verified purchasing options.
Warranty & Registration
If you have any questions about your warranty, our team is here to help—feel free to contact us or start a chat in the Warranty & Registration section for assistance.
To register your warranty, please visit the Warranty & Registration section here, and complete the online form. Once submitted, your warranty will be officially registered, and you’ll receive confirmation. If you need any help during the process, our team is happy to assist.
With proper installation, the standard warranty typically includes coverage of the compressor and electrical components, and registering your unit can extend this coverage. To maintain warranty eligibility, units must be installed by a licensed HVAC professional and properly maintained. Coverage applies to parts only and does not include labor or installation costs. For full details or to ensure your warranty is active, be sure to register your unit through our Warranty & Registration section.
Parts & Service
Yes, we offer technical support for our systems. While servicing and installation should be performed by qualified technicians with experience in inverter technology, our team is available to assist with error codes and common issues that may arise during the unit’s normal operation and lifespan.
Official parts can be purchased through our authorized distributors or by contacting our support team to check availability. In the future, we’ll also offer replacement parts for direct purchase through our website.
Still need help?
If you couldn’t find the answer you were looking for, our team is here to assist you.
Still need help?
If you couldn’t find the answer you were looking for, our team is here to assist you.